Shipping Policy

Luxx Store is proud to offer a 30-day money back guarantee if you are dissatisfied with our product, for more details please email us at support@luxxstore.com. 

If your item arrives damaged or is malfunctioning. We offer 2-year warranty for all products. **No repair time, we offer replacements right away.**

Shipping Fee Policy

We at Luxx Store strive to provide our customers with high-quality products. We understand that sometimes our products may be defective, or our customers may wish to return their product for other reasons. As such, we have developed the following policies regarding shipping, returns, and refunds:

Shipping Policy:

We ship our products worldwide, and our shipping fees are calculated based on the weight and destination of the package. The shipping fee will be charged at the time of purchase, and it will not be covered if a customer returns a defective product to us. However, if we need to send a replacement product to the customer, we will cover the shipping fee for the replacement product.

Return Policy for Defective Products:

If a customer receives a defective product, they can return it to us for a replacement. The customer must first contact our customer service team to initiate the return process. Once we receive the defective product, we will send a replacement to the customer immediately. The shipping fee for returning the defective product to us will not be covered by us. 

Return Policy for Non-Defective Products:

For customers who have received our product and have tried it for 10 days but not more than 30 days and wish to return it for non-defective reasons, they can ask for a full refund. The customer must first contact our customer service team to initiate the return process. Once we receive the returned product, we will process the refund, which will be the full purchase price minus a deduction for the processing fee we incurred when we sent the product to the customer. The shipping fee for returning the product to us will not be covered by us.

We hope these policies are clear and fair. If you have any questions or concerns, please do not hesitate to contact our customer service team. Thank you for choosing Luxx Store.

Shipping and Tracking Policy 

At Luxx Store, we understand the importance of timely product delivery and strive to provide excellent service to our valued customers. While we work closely with our warehouse partner, and the delivery company to ensure smooth shipping, we recognize that unexpected delays may occur. To address such situations and provide timely assistance, we have implemented the following policy regarding shipping and tracking

1) Monitoring Order Status:

We kindly ask our customers to actively monitor their order status using the provided tracking information. If you have been waiting for your product within 20 days after the shipment date without any tracking updates, please contact our customer support team promptly. 

2) Customer Support Assistance:

When you inform us about a delayed shipment, our customer support team will promptly investigate the matter. We will work closely with our warehouse partner and the delivery company to gather the necessary information and resolve any issues.

Please remember that unforeseen circumstances, such as weather conditions or customs inspections, may cause shipping delays beyond our control. We appreciate your patience and understanding in such situations. Rest assured, we are committed to resolving any shipping issues as quickly as possible and keeping you informed throughout the process.

If you experience any delays or have concerns about your shipment, please reach out to our customer support team. We are here to assist you and ensure a satisfactory resolution.

Thank you for choosing Luxx Store. We appreciate your trust in our products and services, and we are dedicated to providing you with the best possible shopping experience. 

Customs Fee Policy 

At Luxx Store, we strive to provide our customers with high-quality products at reasonable prices. However, we want to inform you that we are not responsible for any customs fees or taxes that may be incurred when your order arrives at the destination country.

Customs fees and taxes vary depending on the legality of each country and the value of the order. As a result, we are unable to include these fees in the purchase price of our products. We apologize for any inconvenience this may cause.

We kindly request that our customers take responsibility for paying any customs fees or taxes that may be required by their respective countries. Failure to pay these fees may result in your order being held at customs for an extended period of time, or even being returned or terminated.

If your order is returned to us due to your failure to pay customs fees or taxes, you will be responsible for both the processing fee and the shipping fee associated with returning the order to us. In addition, if the order is lost in transit during its return journey, you will also be responsible for any costs incurred.

We hope that this policy will help our customers understand their responsibilities when it comes to customs fees and taxes. If you have any questions or concerns, please do not hesitate to contact our customer support team.

Placing Order 

1) Plug Type

Customers must choose the correct plug type for their electrical appliance when placing an order. Failure to do so could damage the product, and we will not provide a full refund or replacement for damaged products caused by an incorrect plug type. However, we offer a special price for customers who wish to purchase a new electrical appliance with the correct plug type, that cannot be used for any other product or service. We provide clear information on plug types for each product on our website and expect customers to use our products safely and appropriately.

2) Promotion Period 

During a discount promotion, customers who order the product are eligible for the discounted price. Those who order before or after the promotion period will be charged full price. We cannot provide a discount or a price difference requested to customers who miss the promotion, as it is only valid for a specific period. We treat all customers equally and encourage them to take advantage of promotions and follow us on social media for updates. We strive to provide competitive pricing and high-quality products regardless of promotions.

2-Year Warranty Policy 

We offer 2-year warranty for our products, allowing customers to make a warranty claim within 2 years of purchase if the product is defective or experiences any issues. If a customer receives a replacement product, the warranty period will still be based on the initial purchase date of the original product, ensuring the remaining warranty period is the same. We are committed to standing behind our products and providing exceptional customer service. If customers have any questions or concerns, they can contact our customer support team for assistance.