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Shipping &
Returns

Please contact us, before starting a return.

Our goal is to make sure all of our customers are 100% satisfied. If you’re not happy with your purchase, you may return it within 10 days of the order date for a full refund. Trial your product for at least 7 days from the receiving date, but for no more than 10 days. After your return is approved by us, please have the returned item shipped within 3-5 days.

Please be informed that we are unable to cancel or change orders once they've been shipped out.

Returns

To initiate your return, please email us at support@iluxxstore.com. Please do not return the product before contacting us. In most cases, we do not accept self-returns.

Our standard return policy lasts 10 days. If 10 days have gone by since your purchase, we typically can’t offer a refund. To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging and you must provide proof. Items purchased as part of a set or a multi-item pack must be returned as a whole set.

Exchanges (If Applicable)

We replace items if they arrive defective or damaged. If you need to exchange it for the same item, send us an email at support@iluxxstore.com.

Shipping

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

You may want to consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.

If your item arrives damaged or is malfunctioning. We offer a 1 year warranty for all appliance products.