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Refund Policies

Refunds (If Applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Luxx appliances are designed specifically for the countries in which they are sold in. This is due to the specific country electrical code and laws in various countries. For example, products with US plugs (110-120V) shouldn't be used in countries that use 210-220V. Please be aware that use of your machine with the improper voltage may void your warranty.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please be informed that the refund policy only applies to customers who ordered directly from the website.

You will be responsible for the cost of return shipping fee and processing fee ($9), which will be deducted from the cost from your refund.

Late Or Missing Refunds (If Applicable)

It may take some time before your refund is officially posted.

If you’ve not received your refund within 2 weeks, please contact us at support@iluxxstore.com.